PURCHASE AND SALE RULES
1. General Provisions
1.1. These rules for the purchase and sale of goods (hereinafter referred to as the "Rules"), once approved by the Buyer (having familiarized themselves with the Rules and checking the box next to the statement "I have read and agree to the Rules"), constitute a legally binding document for both parties, establishing the rights and obligations of the Buyer and UAB "Vilnozauras" (hereinafter referred to as the "Seller"), the conditions for purchasing goods and making payments, the procedures for delivery and return of goods, the liability of the parties, and other provisions related to the purchase and sale of goods in the online store "vilnozauras.lt."
1.2. The Seller reserves the right to change or supplement the Rules at any time.
1.3. The right to purchase in the "vilnozauras.lt" online store is granted to: legally competent natural persons; minors (from fourteen to eighteen years old) only with the consent of their parents or guardians, except in cases where they independently manage their income; legal entities; and authorized representatives of all the aforementioned persons. By agreeing to the "vilnozauras.lt" Rules, the Buyer confirms that they have the right to purchase goods in the "vilnozauras.lt" online store.
2. Personal Data Protection
2.1. The Seller confirms that the personal data provided by the Buyer will be processed solely for the purposes of selling goods and services in the "vilnozauras.lt" online store, for the Seller's business analysis, and for direct marketing, except in cases where the Buyer notifies the Seller, in accordance with the procedure established in the Rules, that they do not wish for their personal data to be processed for direct marketing purposes. The Seller undertakes not to disclose the Buyer's personal data to third parties, except for the Seller's partners who provide delivery services or other services necessary for the proper execution of the Buyer's order. In all other cases, the Buyer's personal data may only be disclosed to third parties in accordance with the procedures established by the legal acts of the Republic of Lithuania.
2.2. By confirming these Rules, the Buyer agrees that their personal data (name, surname, address, telephone number, and email address) will be processed for the purposes of the Seller's business analysis and direct marketing, even if they do not select a suitable product after registration.
2.3. A Buyer who does not wish their email address to be used for direct marketing purposes, i.e., to receive information about discounts or newsletters, may inform the Seller at any time that they do not wish to receive any emails.
2.4. Personal data is stored for 3 years from the last time the person logged into their created account.
2.5. A person who wishes for their personal data to be deleted must inform the Seller in writing via email at info@vilnozauras.lt.
3. Conclusion and Validity of the Purchase-Sale Agreement
3.1. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer, having selected the desired product(s), created a shopping cart, provided a delivery address, chosen a payment method, and familiarized themselves with these Rules in the "vilnozauras.lt" online store, clicks the "Buy" button. The Seller is not obligated to separately inform the Buyer of their acceptance of the contract. It is considered that the Seller confirms the order from the moment they start executing it.
3.2. The contract between the Buyer and the Seller is valid from the moment of its conclusion and remains in effect until both parties have fulfilled all their obligations under it.
3.3. Each purchase-sale contract concluded between the Buyer and the Seller is registered and stored in the UAB "Vilnozauras" online store database.
4. Buyer's Rights
4.1. The Buyer has the right to purchase goods in the "vilnozauras.lt" online store in accordance with these Rules and the store's established procedures.
4.2. The Buyer has the right to withdraw from the purchase-sale contract concluded in the "vilnozauras.lt" online store, as regulated by Articles 6.22810 - 6.22811 of the Civil Code. The Buyer must notify the Seller in writing (in free form via email), indicating the item they wish to return and the order number, no later than 14 (fourteen) business days from the date of delivery of the ordered item(s), except in cases where the purchase-sale contract cannot be withdrawn from according to the legal acts of the Republic of Lithuania.
4.3. The Buyer may exercise the right specified in Clause 4.2 only if the item has not been damaged or its appearance has not substantially changed, and it has not been used.
5. Buyer's Obligations:
5.1. The Buyer undertakes not to disclose their login details to third parties. If the Buyer loses their login details, they must immediately inform the Seller using the contact details provided in the "Contacts" section.
5.2. If the information provided in the Buyer's registration form changes, they must update it immediately.
5.3. When using the "vilnozauras.lt" online store, the Buyer undertakes to comply with these Rules and not to violate the laws of the Republic of Lithuania.
6. Seller's Rights:
6.1. If the Buyer attempts to compromise the stability and security of the online store or violates their obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer's access to "vilnozauras.lt" or, in exceptional cases, cancel the Buyer's registration.
6.2. Under significant circumstances, the Seller may temporarily or permanently discontinue the operation of the "vilnozauras.lt" online store without prior notice to the Buyer.
6.3. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer, having chosen to pay via bank transfer/electronic banking, fails to make the payment within 24 (twenty-four) hours from the time of order submission.
7. Seller's Obligations:
7.1. The Seller undertakes to enable the Buyer to use the services provided by "vilnozauras.lt" under the conditions specified in these Rules and the online store.
7.2. The Seller undertakes to respect the Buyer's right to privacy regarding their personal information provided in the online store's registration form, except in cases established by the legal acts of the Republic of Lithuania.
7.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions outlined in these Rules.
7.4. If, due to significant circumstances, the Seller is unable to deliver the ordered goods to the Buyer, they undertake to offer an equivalent or as similar as possible product or to refund the Buyer within 3 (three) business days if an advance payment was made.
8. Product Prices, Payment Procedures, and Terms:
8.1. The prices of goods in the online store and in the generated order are stated in euros. The Seller is a VAT payer. All prices are listed including VAT.
8.2. The Buyer may pay for the goods using one of the following methods:
8.2.1. Payment via bank transfer/electronic banking – an advance payment where the Buyer transfers funds to UAB "Vilnozauras" bank account.
8.2.2. Payment by bank card – an advance payment where the funds are deducted from the Buyer's bank card and credited to UAB "Vilnozauras" bank account.
8.3. By confirming the Rules, the Buyer agrees that purchase documents – VAT invoices, which also serve as product warranty certificates – will be provided electronically to the email address specified in the Buyer's registration form. The Seller also stores the VAT invoices for the Buyer’s purchased goods in the "My Orders" section of the UAB "Vilnozauras" website. The VAT invoices in the aforementioned form are provided to the Buyer no later than at the moment of goods handover. After placing an order, the Buyer can view and print the order sheet – the advance payment invoice – in the "My Orders" section. The invoices specify the selected products, their quantity, applicable discounts, the final price including all taxes, delivery charges, and other data required by accounting regulations.
8.4. The Seller reserves the right to change payment methods, providing notice on the "vilnozauras.lt" online store.
9. Product Delivery
9.1. When placing an order, the Buyer may choose the method of product delivery, i.e., use the Seller's delivery service.
9.2. Product delivery to the Buyer:
9.2.1. If the Buyer selects a delivery service when placing an order, they must provide the exact delivery address.
9.2.2. The Buyer is responsible for accepting the products personally. If the Buyer cannot receive the products themselves and the products are delivered to the specified address based on the provided details, the Buyer has no right to make claims against the Seller regarding delivery to the wrong recipient.
9.2.3. Products are delivered by the Seller or an authorized representative.
9.2.4. The delivery (transportation) fee is calculated based on the delivery location and the weight of the products.
9.3. The Seller delivers the products to the Buyer within the timeframes specified in the product descriptions. These timeframes are approximate and do not apply when the required products are unavailable in the Seller's warehouse, in which case the Buyer is informed about the product shortage. The Buyer acknowledges that, in exceptional cases, product delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller must immediately contact the Buyer to coordinate new delivery terms.
9.4. The Seller is not responsible for product delivery delays if the delay is due to the Buyer's fault or circumstances dependent on the Buyer.
9.5. Upon delivery, the Buyer must inspect the shipment and product condition with the Seller or their authorized representative and sign the delivery acceptance document. By signing, the Buyer confirms that the shipment was received in good condition, free from damages unrelated to manufacturing defects, and that there are no discrepancies in product completeness (detectable via external inspection). If the Buyer notices any packaging damage (e.g., crushed, wet, or otherwise externally damaged), product damage, or incorrect product contents, they must note this in the delivery document and, in the presence of the Seller or their representative, prepare a damage/discrepancy report. Failure to do so releases the Seller from liability for damages that are not manufacturing defects and for product completeness discrepancies detectable via external inspection.
10. Product Quality Guarantee and Shelf Life
10.1. The characteristics of each product sold by UAB "Vilnozauras" are generally described in the product description available in the online store.
10.2. The Seller is not responsible if the products displayed in the online store differ in color, shape, or other parameters from their actual appearance due to the Buyer's display settings.
10.3. The Seller provides a quality guarantee for certain product categories, specifying the warranty period and conditions in the product descriptions.
10.4. If laws set a specific shelf life for certain products, the Seller must ensure that the Buyer has a real opportunity to use such products before their expiration date.
11. Liability
11.1. The Buyer is fully responsible for the accuracy of the personal data they provide. If incorrect personal data is provided, the Seller is not liable for any resulting consequences and has the right to seek compensation for direct losses.
11.2. The Buyer is responsible for all actions taken using this online store.
11.3. A registered Buyer is responsible for keeping their login credentials confidential. If a third party accesses UAB "Vilnozauras" services using the Buyer's credentials, the Seller will consider this third party as the Buyer.
11.4. The Seller is not liable for damages if they arise because the Buyer ignored the Seller’s recommendations or failed to familiarize themselves with these Terms, despite having the opportunity to do so.
11.5. If the Seller's online store contains links to third-party websites, the Seller is not responsible for the information or activities on those websites and does not control or represent those entities.
11.6. The Seller is not responsible for the Buyer's and the Seller's partners' fulfillment of their mutual obligations when the Buyer orders third-party services.
11.7. The party responsible for any damages must compensate the other party for direct losses.
12. Seller’s Marketing Measures
12.1. The Seller may, at their discretion, initiate various promotional campaigns on the UAB "Vilnozauras" online store.
12.2. The Seller has the right to unilaterally change or cancel promotional conditions, as well as modify or revoke the terms and procedures for applying promotions to product payments without prior notice. Any changes to promotional conditions or payment applications take effect only prospectively, from the moment they are made.
13. Exchange of Information
13.1. The Seller sends all notifications to the Buyer using the email address provided by the Buyer, as specified in clause 2.2 of these Terms.
13.2. The Buyer must send all messages and inquiries to the Seller using the contact details provided in the "Contacts" section of the online store.
14. Final Provisions
14.1. These Terms are drawn up in accordance with the laws of the Republic of Lithuania.
14.2. The legal relationships arising from these Terms are governed by Lithuanian law.
14.3. Any disputes regarding the enforcement of these Terms will be resolved through negotiations. If an agreement cannot be reached, disputes will be settled according to the laws of the Republic of Lithuania.